bet khala Privacy Policy

1. Introduction and Scope

bet khala is an online entertainment and betting platform serving users in Bangladesh. When you use our website, create an account, or use any of our services, you agree to the terms set out in this privacy policy.

This policy applies alongside our Terms and Conditions. Together, the two documents form the complete legal framework for your participation on our platform. If any conflict arises, this privacy policy will take precedence on all matters relating to data protection.

This policy applies to:

• All pages of the betkhala.cam website
• The bet khala Android and iOS mobile applications
• Our live chat and email support channels
• Any promotional or bonus-related activities

2. Information Collection

bet khala collects your information in various ways. We only collect information that is necessary to operate our services.

2.1 Registration Information

When creating an account, you are required to provide the following information:

• Full name (as shown on your national ID)
• Date of birth (for age verification)
• Mobile number and email address
• Preferred username and password
• National ID or passport number (at the identity verification stage)

2.2 Transaction Information

During deposit and withdrawal processes, if you use bKash, Nagad, Rocket, or Upay, the relevant mobile banking number and transaction records are stored.

2.3 Automatically Collected Information

When you browse our website, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Time of site access, page visit patterns, and session duration
• Referral source (which page you came from)
• Information obtained through cookies and similar tracking technologies

2.4 Information from Communications

When you contact our support team via live chat or email, a record of that conversation is stored.

3. Purpose of Information Use

bet khala uses collected information only for specific and legitimate purposes. We never use your information for unnecessary purposes.

• Account management: Completing registration, verifying identity, and maintaining account security.
• Service delivery: Running betting, casino games, and other entertainment services smoothly.
• Financial transactions: Processing deposits, withdrawals, and bonus payments.
• Fraud prevention: Detecting unusual transactions and maintaining platform security.
• Customer support: Providing fast and effective resolution of your issues.
• Promotional communications: Sending relevant offers and updates based on your consent.
• Legal compliance: Adhering to applicable laws and regulations.

4. Information Storage and Security

bet khala gives the highest priority to the security of your information. We apply industry-standard technical and organisational measures.

4.1 Technical Protection

• All data transfers are secured using SSL (Secure Sockets Layer) encryption technology.
• Sensitive information is stored using encryption at the database level.
• Account access is secured using two-factor verification (OTP).
• Regular security audits and vulnerability assessments are conducted.

4.2 Organisational Protection

• Only authorised personnel can access personal information.
• All staff receive training on data protection.
• Data access logs are monitored regularly.

Please note that transmitting information over the internet is not entirely risk-free. While we strive to ensure the highest level of protection, no system can guarantee 100% security.

5. Sharing Information with Third Parties

bet khala does not sell your personal information. However, information may be shared with trusted parties in certain circumstances.

5.1 Service Providers

Necessary information may be shared under contract with third parties for payment processing, game software (such as Pragmatic Play, PG Soft, Evolution, JILI), fraud detection, and other technical services. These parties may only use the information for the agreed purpose and are required to comply with our privacy standards.

5.2 Legal Requirements

Information may be provided as part of a court order, government investigation, or any other lawful legal process. Such disclosure will only occur when it is legally required.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new party. You will be informed in advance in such cases.

6. Cookies and Tracking Technologies

bet khala uses cookies and similar technologies on its website to improve service quality.

6.1 Essential Cookies

These cookies ensure the core functionality of the website — such as maintaining login status, security verification, and session management. Without them, the site will not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection and theme), improving your experience on future visits.

6.3 Analytics Cookies

These are used to analyse which pages are visited most and where issues occur, in order to improve the service. This information is aggregated and anonymised.

6.4 Cookie Controls

Cookies can be disabled or deleted from your browser settings. Please note, however, that disabling essential cookies will prevent you from accessing many features of the site.

7. Your Rights

bet khala believes every user should have full control over their own information. While using our platform, you have the following rights:

• Right to access: Contact us if you want to know what information we hold about you.
• Right to correction: If your account contains incorrect information, you may request that it be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be possible in full where legal obligations exist.
• Right to restrict processing: In certain circumstances you may request that the processing of your information be limited.
• Right to opt out of promotional communications: If you do not wish to receive offer or update emails, you may withdraw your consent at any time.
• Right to complain: If you feel we are not handling your information correctly, you may raise a complaint with our support team.

Visit our Responsible Gaming section to learn about additional rights regarding setting personal limits and account self-exclusion.

8. Protection of Minors

bet khala strictly follows a 21+ policy. Our platform does not provide any services to persons under the age of 21. Age is verified at registration and, where necessary, confirmed through identity documents.

We do not knowingly collect or process information from persons under the age of 21. If we become aware that such information has been collected, we will promptly delete that information and close the associated account.

For more information on the protection of minors, please visit our Responsible Gaming page.

9. Data Retention

bet khala retains your information for as long as necessary to provide our services and meet legal obligations.

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Even after an account is closed, transaction records and identity-related information are retained for a specified period for legal reasons.
• Marketing information: When you withdraw your consent, it takes effect immediately.

Once the time limit set by applicable law has passed, information is securely deleted or anonymised.

10. Policy Changes

bet khala reserves the right to change, amend, or revise this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the website
• A notification will be sent to your registered email address
• The "Last updated" date at the top of this page will be changed

Continued use of the platform after a revised policy is published will be taken as acceptance of the new policy. We therefore recommend reviewing this page regularly.

11. Contact

If you have any questions, concerns, or information-related requests about this privacy policy, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.